WhatsApp-first customer engagement platform
Wavely turns WhatsApp into an operation your team actually runs — every conversation owned, routine work automated with Flows, campaigns and AI assistance arriving on the same platform, and performance you can finally see.
Built on the official WhatsApp Cloud API · Arabic and English, equally
The problem
When customer conversations live on personal devices and in individual memory, the business pays quietly — every single day.
WhatsApp on one phone, another number in a drawer, a spreadsheet nobody updates. No single place where the customer exists.
Everyone assumes someone answered. Sometimes two people do — with different answers. Sometimes no one does.
Prices, delivery times, working hours — typed by hand, hundreds of times a month, slightly differently every time.
The promise to get back to a customer lives in someone’s head. When they’re busy, off, or gone — it goes with them.
There is no view of what’s waiting, what’s slipping, or who is overloaded — until a customer complains.
Offers are broadcast disconnected from what customers already asked, bought, or complained about — and nobody measures what happened next.
None of this looks like a crisis. It just quietly costs you customers, hours, and control.
The changeover
A customer writes at 9:41 PM, before shipping day. What happens next depends entirely on how you operate. The scenario is illustrative — the operating model is real.
It lands on a personal phone — whichever one the customer had.
Seen late. Is this sales, or delivery? Nobody is sure whose it is.
The customer asks again on another number.
Two people reply. The answers don’t match.
Next month, there’s no record it ever happened.
Unowned
It arrives in the shared workspace — visible to the team, not trapped in a pocket.
A Flow acknowledges it and collects the order number.
Assignment rules hand it to the right teammate — by name.
One reply goes out, from an approved template, in the business’s voice.
The manager can see it. The customer’s history keeps it.
Handled
One platform
Everything Wavely does is one connected path a conversation travels — not a bundle of separate tools.
A customer messages your business number — through the official WhatsApp Cloud API.
Assignment rules hand it to the right team and the right person. From this moment, it has a name on it.
History, customer context, internal notes, and approved templates — around every reply.
Flows answer repeat questions, collect details, and qualify — handing over to a human with everything attached.
Campaigns open conversations on schedule — connected to the same customer history, never blind.
Suggested replies, summaries, and rewriting — inside the same inbox, with your team in control.
The Mobile Agent App keeps the queue moving — the owner replies from anywhere.
Volumes, response times, and team performance — visible, not guessed.
Respond
The Shared Inbox is where your team works: full history and customer context beside every chat, one clear owner per conversation, internal notes instead of side-channels, and approved templates so every answer sounds like your business — whoever sends it.
AI assistance is included in the plans as it launches. The autonomous AI Agent is a separate future add-on — not a launch feature.
Initiate
The Flow Builder answers, asks, collects, and routes — visually, no code. The work your team repeats every day becomes a path that runs itself, and hands over to a human at exactly the right moment.
Pick a segment, send an approved template, watch delivery and replies land in the same inbox that holds the customer’s history. Proactive communication that stays connected to the conversation — never a blind blast.
Operate
Wavely organises the people around the conversations: teams with their own queues, roles that decide who sees and does what, assignment that balances the load, and the visibility to know what’s waiting before a customer has to ask twice.
The Wavely Mobile Agent App brings the queue, the conversation, and the reply to wherever your team is — with notifications that reach the conversation’s owner, not everyone. The business stops depending on who is at a desk.
Outcomes
No invented percentages. These are the operational changes Wavely is built to produce — and your own analytics will show them to you.
Ownership and routing
Fewer missed opportunities — every conversation carries a name, so nothing waits on “someone”.
Context and templates
Consistent answers — the business speaks with one voice, whoever is replying.
Flows
Less repeated manual work — the routine runs itself and people handle what needs people.
Campaigns Coming soon
Proactive communication — you reach customers on schedule instead of waiting to be asked.
Analytics
Management visibility — what’s waiting, what’s slipping, and who is overloaded, before it becomes a complaint.
Teams and permissions
Clear accountability — who handled what is a record, not a memory.
Mobile
Continuity outside the office — the operation keeps moving when people do.
Pricing
Wavely does not charge by conversations or contacts — growth in customer conversations never punishes you. Annual billing is twelve months for the price of ten.
Annual · Save two months
Small businesses and early teams
Start managing customer conversations professionally.
Growing businesses and sales & support teams
Run your team and automate operations.
Businesses with multiple teams and customer operations
Scale customer operations with confidence.
Large companies and institutions
Contract based
A customer engagement platform designed for your organisation.
Wavely does not add usage fees based on the number of conversations. Meta messaging fees apply separately.
Prices exclude VAT and Meta messaging fees.
Trust
No borrowed badges and no vague promises — these are facts about how the platform is built and operated today.
Wavely connects your WhatsApp numbers through the official WhatsApp Cloud API — with approved template management and synchronization. No gray tools, no unofficial clients.
Every business runs in its own isolated tenant. The tenant is resolved on the server from the authenticated user — never supplied by a client — and every data query is scoped to it, so one customer can never reach another’s data.
Who sees which conversations, and who can act on them, is decided by roles and policies enforced on the server for every single request — never by what the app happens to show.
All traffic between your team, Wavely, and WhatsApp is encrypted in transit over HTTPS, with authenticated access on every request.
Access is issued per device and can be revoked per device. Authentication is throttled and every authenticated route is rate-limited — brute force is designed against, not hoped against.
Outside WhatsApp’s 24-hour service window, Wavely blocks accidental manual sends and requires an approved template — so your team never burns messaging fees or breaks WhatsApp policy by mistake.
Your customers and conversations belong to your business. Wavely does not sell your data, and does not use one customer’s data to serve another.
Book a demo — we’ll look at how you handle customers today and show you, concretely, how the same day runs on Wavely.
